General Terms and Conditions of Sale
Conditions générales de vente
La société Suplemint S.R.L. est une société à responsabilité limitée de droit Belge au capital social de (10000) euros, dont le siège social est situé sis 36, Chemin des Ornois – 1380 Lasne – Belgique, immatriculée au Registre des Sociétés du Braband Wallon sous le numéro 0757794781, et dont le numéro de T.V.A. intracommunautaire est BE 0757.794.781 (ci-après « Suplemint »).
SITE EDITOR
The present General Terms and Conditions of Sale (hereinafter the "GTC") aim to determine the terms applicable to any order (hereinafter the "Order(s)") placed on the website "suplemint.com" (hereinafter the "Site") between Suplemint and all individuals of legal age (over eighteen (18) years old), having full legal capacity and acting for their personal needs as consumers (hereinafter the "Client(s)").
The T&Cs are made available to the Client and can be directly consulted on the homepage of the Site under the "Terms and Conditions of Sale" tab.
Any Order placed on the Site implies the Client's acceptance of these GTC. As a result, the Client unreservedly accepts that these GTC are fully applicable to them and take precedence over any clause contained in any document or conditions of the Client or third parties, and constitute the entirety of the contractual relations between the parties.
The T&Cs may be modified by Suplemint at any time. In the event of a modification of the T&Cs, the applicable version of the T&Cs is the one appearing on the Site and accepted by the Client at the time of the final validation of the Order.
No deviation from these GTC shall be allowed except by a written agreement signed by the parties.
ARTICLE 2 – THE PRODUCTS
2.1 – Product Presentation:
The products offered for sale are those described on the Site (hereinafter the "Products"). Suplemint takes the utmost care in the description and presentation of the Products on the Site in order to best satisfy the information needs of each Client.
For technical reasons (photographic and/or computer-related), the actual appearance of the Products may sometimes differ from the photos on the Site. In case of doubt, or to obtain any additional information, it is possible to contact Suplemint by email at the following address: info@suplemint.com.
2.2 – Product Compliance:
Some Products offered for sale on the Site are dietary supplements with a nutritional and/or physiological effect, alone and/or combined, and are intended to be used as a supplement to a normal diet. These Products can in no way replace a varied and balanced diet.
These Products are not intended to replace medical treatment or to prevent or cure any disease. It is reminded that the Client is required to consult a doctor to obtain professional advice for any actual or suspected health problem, and/or to determine the suitability of a Product for a potential actual or suspected health problem.
The main characteristics and specific compositions of the Products are those presented on the Site and on the packaging of each Product. The Customer is required to carefully review them before placing any order. The Customer is particularly required to be aware of any allergens present in certain Products.
The choice and purchase of a Product is the sole responsibility of the Client.
2.3 – Availability of Products:
Product offers are valid, unless otherwise specified, as long as the Products are visible on the Site and while stocks last.
Any Order is concluded subject to the actual availability of the Products.
In case of unavailability of the Product, Suplemint immediately informs the Client and may offer a Product of equivalent quality and price or, failing that, a refund of the amount of the Order placed.
When an Order involves multiple Products, the available Products will be delivered to the Customer.
Apart from the refund of the price of an unavailable Product, Suplemint is not liable for any compensation to the Client.
ARTICLE 3 – PRICE
3.1 – Sale Price:
The prices of the Products displayed on the Site are indicated in euros, and are inclusive of all taxes (TTC).
The cost of delivering the Products is not included in the price and is charged additionally to the Customer. The amount is specified to them prior to the final validation of the Order, and then specifically indicated on the Order summary.
Suplemint may modify the price of the Products offered on the Site at any time. The Products are billed based on the prices indicated on the Site at the time of Order confirmation.
3.2 – Promotions :
Suplemint may offer promotional and/or discount codes to be entered during the Order process. The promotional and/or discount code is valid until its expiration date and according to the conditions indicated in the offer presented on the Site.
The Customer can only use one promotional code per Order. The promotional code is non-cumulative and can only be used once per Order. It is not retroactive and cannot be applied once the Order has been placed and confirmed by the Customer.
ARTICLE 4 – SUBSCRIPTION
Suplemint offers the possibility to subscribe to a subscription, consisting of the periodic delivery of Products (hereinafter the "Subscription").
The Subscription is taken out by the Client via the Site, and has an initial duration of four (12) weeks. It is tacitly renewed for successive periods of four (4) weeks. The Subscription is taken out with a minimum commitment of 12 weeks.
The initial payment is made in accordance with article three (3) of these GTC. Upon renewal, the payment is made every four (4) weeks and is carried out by bank debit via a SEPA direct debit mandate accompanied by a mandatory bank account details (RIB).
Suplemint reserves the right to terminate the subscription as of right, without notice or prior formal notice in the event of a violation of applicable laws and regulations by the Client.
In the event of the Client's breach of any provision of these GTC, Suplemint may give notice to the said Client, by any means, to remedy this breach within a period of fourteen (14) calendar days.
If, at the end of this period, the breach persists, Suplemint may lawfully terminate the Subscription by any means, without prejudice to any damages to which Suplemint may be entitled. The termination will take effect upon receipt of said notification by any means.
It is specified that in the absence of actual payment of the Subscription by the Client, the Products subject to the Subscription will not be delivered to the Client in accordance with these GTC.
The Client has the option to terminate the Subscription through their personal account provided on the Site, no later than one (1) day before the end of the current Subscription period.
ARTICLE 5 – ORDER PROCESS
5.1 – Generalities
The Client is solely responsible for the accuracy of the information they provide when placing any Order. Suplemint cannot be held liable for any damage (direct or indirect) related to the Client's communication of incorrect or incomplete information when placing an Order.
5.2 – Order Conclusion Process
The Client can browse the Site and learn about the various Products offered for sale without any obligation to purchase.
The Client chooses and selects the product(s) they wish to purchase, as well as the desired quantity, by clicking on "Add to cart", and by first consulting the descriptive sheet of the concerned Products and verifying that they are suitable for them.
Once their selection is made, they can continue their selection by clicking on "Continue", view a complete summary of their Order by clicking on "View Cart", or finalize their order by clicking on "Order".
The Products available on the Site are offered for sale (i) through a one-time payment, or (ii) through a Subscription.
The opening of an account by the Client is mandatory for the registration and processing of any Order. The Client can create an account (i) either by clicking on the "My Account" icon and providing the necessary information, (ii) or after selecting the Products during the Order confirmation.
The Customer accesses the Order summary and must then decide on the delivery method, the payment method, and provide their contact details (names, first names, delivery and billing addresses, email address, and phone number).
The Client then proceeds to the final confirmation of the Order, which occurs by reading and checking the box to accept these GTC, by clicking on "Order" or "Subscribe" and by proceeding with the payment.
Until the Order is confirmed, the Client has the option to modify or cancel it. The Client's confirmation through payment of the Order means that the Order is firm and final, unless otherwise provided below.
5.3 – Refusal of Order Validation:
Suplemint reserves the right to refuse any Order for legitimate reasons, such as an abnormally high number of Products ordered in relation to the Client's consumer status, if there is a dispute between the Client and Suplemint regarding the payment of a previous Order, and/or in the case of an abnormal Order or one placed in bad faith.
ARTICLE 6 – PAYMENT
When validating the Order, the Client guarantees Suplemint that they are the holder of the payment methods used. Otherwise, the Client guarantees that they have the authorization of the holder of the payment method used.
The payment of any order is made by credit card (Visa / Mastercard / American Express) or by PayPal, Apple Pay, iDeal, Bancontact, through a secure payment module integrated on the Site.
ARTICLE 7 – DELIVERY
7.1 Delivery methods and times
Suplemint offers two delivery methods for the Customer to choose from: A "home" delivery; or A "relay point" delivery.
Regardless of the delivery method chosen by the Customer, the delivery time is between two (2) and fifteen (15) business days from the final validation of the Order. The Customer will receive a notification by email upon shipment of the Order with a tracking number allowing them to track their package.
Any delivery delay must be reported in writing as soon as possible by the Customer to Suplemint, who will conduct an investigation with the concerned carriers. Suplemint commits to respond within a reasonable time to remedy it. Failing that, the Customer will have the option to cancel their Order if the delivery has not occurred at the latest thirty (30) days after the initial delivery date indicated to the Customer, provided the delay is not due to the Customer or a case of force majeure.
For availability reasons, Suplemint may exceptionally decide to deliver an Order to the Customer in several shipments, without the Customer having to bear additional delivery costs.
The Product(s) become the property of the Customer when the Customer, or a third party they have designated, physically takes possession of the Product(s), subject to full payment of their price.
7.2 – Absence of delivery or collection of Products:
Suplemint cannot be held responsible in any case for errors made by the Customer in the delivery address details, and for potential delays or impossibilities in delivering the Products inherent to this error.
Similarly, Suplemint cannot be held responsible in any case for the Customer's failure to collect the delivered Products at the relay point selected by the Customer.
Each delivery is deemed completed as soon as the Products are made available by the carrier to the Customer or to a third party designated by them, materialized by the control system used by the carrier. Unless proven otherwise, no dispute regarding the delivery itself will be possible if the package appears to have been delivered, with the carrier's computer system serving as proof.
7.3 – Receipt of delivery:
Regardless of the delivery method, the Customer agrees to check the apparent condition of the delivered Products and the conformity of the quantity of Product(s) delivered to the Order.
If the Customer notices that the apparent condition of the package is damaged, they must immediately refuse the package with the carrier. If the Customer notices an anomaly upon receipt of their Order and the Product(s) ordered turn out to be damaged or broken, they must expressly contact Suplemint by email at info@suplemint.com
ARTICLE 8 – RIGHT OF WITHDRAWAL
8.1 – Conditions and period for exercising the right of withdrawal:
In accordance with applicable provisions, the Client who has placed an Order on the Site has a withdrawal period of fourteen (14) calendar days from the actual receipt of the Product(s) ordered to exercise their right of withdrawal with Suplemint, without having to justify any reason or pay any penalty.
In the case where several Products are ordered by the Client through a single Order, but these Products are delivered separately, the withdrawal period expires fourteen (14) calendar days after the day the Client physically takes possession of the last Product from their Order.
8.2 – Modalities for exercising the right of withdrawal:
To exercise their right of withdrawal and register their return request for the Order, the Client can notably use the Standard Withdrawal Form available in the appendix of these GTC (which can also be downloaded here) or any other declaration as long as it is unambiguous, and send it within the allotted time to the following address:
By postal mail: Suplemint S.R.L 36, Chemin des Ornois – 1380 Lasne Belgium
By email: info@suplemint.com
Upon receipt of the Client's decision to withdraw, Suplemint will promptly send an acknowledgment of receipt by email.
Following the Client's communication of their decision to withdraw, the Client must return the concerned Product(s) to Suplemint, without undue delay and at the latest within a period of fourteen (14) calendar days following the Client's communication of their decision to withdraw. Failing the return of the Product(s) within a period of fourteen (14) calendar days following the Client's communication of their decision to withdraw, no refund can occur.
Due to the specific nature of the Products offered for sale on the Site by Suplemint, the Products must be returned complete (order form, accessories, etc.) in their original packaging, for the right of withdrawal to be exercised. Products that have been partially or totally consumed, damaged (crack, breakage, torn and unreadable label, etc.), damaged packaging, opened or soiled, in such a way that they are no longer suitable for sale and/or consumption, will not be taken back.
If the Product cannot be taken back, the return will be refused and the Client may, if they wish, recover the goods subject to their Order by paying a new delivery fee.
In addition to the above, the Client's liability will only be sought for the depreciation of the Product(s) resulting from handling other than that necessary to establish the nature, characteristics, and proper functioning of the Product(s).
8.3 – Refund following the exercise of the right of withdrawal:
Suplemint undertakes to reimburse the Client for all amounts paid, including delivery costs (except for additional delivery costs resulting from the Client choosing, if applicable, a delivery method other than the less expensive standard delivery method offered by Suplemint).
Unless expressly agreed by the Client for another means of reimbursement, the refund of the Product(s) is made according to the original payment method used by the Client as soon as possible. This refund will not incur any fees for the Client.
The refund of all amounts paid may, however, be deferred until the actual recovery of the returned Product(s) or until the Client has provided proof of shipment of the Product(s).
ARTICLE 9 – INTELLECTUAL PROPERTY
All elements appearing on the Site are and remain the exclusive property of Suplemint or the holders of said rights who have granted an exploitation right to Suplemint.
The fact that a Client can use the Site does not entail any transfer or authorization to exploit or use any of the elements composing the Site.
Any reproduction, modification, distortion, representation, total or partial exploitation of the Site and/or one or more of its elements, by any means and on any medium, is strictly prohibited under penalty of legal action, except with prior written authorization from Suplemint and/or its partners.
Any simple or hypertext link is strictly prohibited without written agreement from Suplemint. It must be removed upon simple written request from Suplemint.
ARTICLE 10 – FORCE MAJEURE
In the event of a force majeure, as commonly understood by court jurisprudence, Suplemint cannot be held responsible for a failure to meet one of its contractual obligations.
In such a case, Suplemint will inform the Client as soon as possible, providing in particular a brief description of the event presenting the characteristics of force majeure, an estimate of its duration, as well as the normally foreseeable consequences of the force majeure on the execution of these GTC.
Beyond a period of two (2) months of interruption due to force majeure, Suplemint may not fulfill the Order, with Suplemint being responsible for reimbursing the Client if applicable.
ARTICLE 11 – LIABILITY
Suplemint's liability cannot be sought in all cases where the non-fulfillment of its obligations is due to a third party, the Client, or in the event of the occurrence of a force majeure event in accordance with Article 10 of these GTC.
Suplemint's liability cannot be engaged for any inconveniences or damages inherent in the use of the Internet network, including service interruption, bugs, external intrusion, or the presence of computer viruses.
Suplemint can in no case be held responsible for indirect damages suffered by the Client that may occur due to or on the occasion of the execution of these GTC.
It is the Client's responsibility to verify the suitability between the Product(s) subject to the Order and the legislative and regulatory provisions in force in the country of receipt. In no case can Suplemint be held responsible for non-compliance with the legislative and regulatory provisions in force in the country of receipt.
In any event, if Suplemint's liability were to be held due to damage suffered by the Client, it will be irrevocably limited to the amount of the Order paid by the Client.
ARTICLE 12 – PERSONAL DATA
Clients' personal data is collected by Suplemint when placing an Order on the Site, in order to ensure the processing of the Order as well as the management of the Client relationship.
Suplemint complies with applicable regulations regarding personal data protection, including the provisions of Regulation (EU) No 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data, and strives to handle personal data diligently and confidentially.
The use of Clients' personal data by Suplemint is detailed in the "personal data protection policy."
ARTICLE 14 – PARTIAL NULLITY
The provisions that make up these GTC have no indivisible character. Consequently, if one or more provisions of these GTC is (are) deemed invalid under a law, regulation, or as a result of a court decision that has become final, the other provisions will continue to have their normal effects.
ARTICLE 15 – APPLICABLE LAW AND COMPETENT JURISDICTION
These GTC are subject to Belgian law.
The French version of these GTC is authoritative, and any translation of these GTC is for informational purposes only.
In the event of a dispute arising regarding the validity, execution, or interpretation of these GTC, the use of the Site, or the placing of an Order, the Client agrees to cooperate in good faith with Suplemint to find an amicable solution, by email at: info@suplemint.com.
In the absence of an amicable solution, the dispute will be submitted to the competent Belgian court.
WITHDRAWAL FORM – SUPLEMINT
In order to exercise your right of withdrawal in accordance with Suplemint's General Terms and Conditions of Sale, please complete and return this form as follows:
By postal mail: Suplemint S.R.L 36, Chemin des Ornois – 1380 Lasne Belgium
By email: info@suplemint.com
LAST NAME (*) ……………………………………………………………………………………….
FIRST NAME (*) ……………………………………………………………………………………….
ADDRESS (*) ……………………………………………………………………………………….
ORDER NO. (*) ……………………………………………………………………………………….
Hereby notifies, through this form, their intention to withdraw from the contract concerning the sale of a product concluded with Suplemint.
DATE AND SIGNATURE (*)
(*) Mandatory Fields.
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MADE IN BELGIUM
Originally from Lasne
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Ambitious laboratory
Created in 2022
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Family business
Maité & Adrien Chg
