IMMUNITY® pack

✅ The Suplemint® Monthly Subscription

Opt for a simple, flexible, and commitment-free monthly pack. Each month, automatically receive your pack with free delivery, while maintaining full control from your online customer area. Adjust, pause, or stop your subscription at any time, without conditions.

🎁 Subscription Benefits

• -20 % each month on your pack
• Free weekly STORAGEBOX® pillbox
• Free consultation with a nutritionist (optional)
• Free delivery on all your orders*
• Exclusive offers reserved for subscribers
• 100% flexible subscription: modifiable or cancelable at any time

⚙️ Manage Your Subscription Online

From your customer area suplemint.com/account/login, you can:

• Track your orders and access your invoices
• Pause or modify your subscription
• Change your pack, renewal date, address, or formula

🧑‍⚕️ Option: Free Consultation with a Nutritionist

Included in your subscription, this option allows you to benefit from:

• A personalized appointment per month with the same nutritionist
• Advice tailored to your pack
• Answers to your nutritional questions
• Professional follow-up to maximize your results
• Total flexibility: you can modify or cancel your appointments at any time.
  

📩 You will receive an email after your order to book your appointment from the 3rd week of the pack, to enjoy feedback.

⚠️ Important: This option can only be triggered once per order.

Even if you purchase multiple subscriptions (e.g., 3 subscriptions), you will only receive one free consultation per order.

Free delivery for any order from €50 in France and the Benelux.

Estimated delivery times:

• Benelux: 2 to 3 business days via Bpack World Business
• France: 2 to 5 business days
• Switzerland (DAP): 3 to 6 business days
• United States: 4 to 6 business days
• Other destinations: 6 to 12 business days

The deadlines are understood to be in business days, subject to technical issues, raw material shortages, or limited stock availability, which may be reported before or after purchase.

At Suplemint, we take the respect of European approvals and certifications very seriously. In order to guarantee the maximum effectiveness of our formulas, some of our products may be modified or reformulated. This means they sometimes need to be revalidated by the competent health authorities.

During these validation periods, the concerned product may temporarily no longer be available for purchase on our site.

✅ If a product is not authorized for sale in your country, it will not be accessible during the payment step, as no delivery option will be offered.

We thank you for your understanding and trust.

Withdrawal Period: The customer has 14 calendar days from the receipt of their order to exercise their right of withdrawal without having to provide any justification or pay a penalty. If the order includes several products delivered separately, this period begins upon receipt of the last product.

Withdrawal Terms: The customer can use the withdrawal form or any clear statement, to be sent by mail or email to Suplemint. Products must be returned within 14 days, complete and in their original packaging. Damaged or consumed products will not be accepted. Return costs are the responsibility of the customer.

Refund: Suplemint will refund the full amount paid. The refund will be made using the same payment method used, without additional fees, but may be delayed until the returned products are received.

Accepted payment methods :

• PayPal
• Mollie: SEPA, bank transfer, Slice It, Pay Later
• Bank cards: MasterCard, Visa, Bancontact (excluding subscription)
• Apple Pay
• Google Pay
• Shop Pay
• American Express
• Discover
• Diners Club
• JCB

Payments can be made directly on the site or by phone.

Payment Security:
All transactions on our site are secured via Shopify Payments, which uses Stripe as a payment gateway. Stripe is PCI DSS Level 1 certified, ensuring the highest level of security for your banking information. All payment data is encrypted and processed securely, providing you with optimal protection against fraud and other risks.

Suplemint is a Belgian laboratory specialized in micronutrition, with over 25 years of expertise. It is supported by an R&D team of experts in genetics, biochemistry, and medicine. Suplemint offers personalized multi-component treatments, designed to meet specific needs by combining science and nature. The company was founded by Adrien and Maïté Chassaing, accompanied by Dr. Stéphane Résimont, an expert in functional medicine, and Salva Piscopo, a specialist in raw materials. Suplemint is committed to providing quality and innovative products.