ARTICLE 1 – PURPOSE, SCOPE OF APPLICATION, ACCEPTANCE

1.1. These General Terms and Conditions of Sale (hereinafter the "GTC") govern any order of products (hereinafter "Product(s)") placed on the Website between Suplemint and any natural person of full age (18 years or older), with legal capacity and acting exclusively for non‑professional purposes (hereinafter the "Customer").

1.2. The GTC are accessible at any time on the Website via a "Terms and Conditions of Sale" link. Placing an order implies unconditional acceptance of the GTC in force on the date of the order.

1.3. Suplemint may amend the GTC at any time. The applicable GTC are those accepted at the time of final confirmation of the order.

1.4. No derogation is valid without Suplemint's prior written consent.

ARTICLE 2 – PRODUCTS, INFORMATION, PRECAUTIONS FOR USE

2.1. Presentation: The Products offered are those listed on the Site, subject to available stock. Suplemint takes the utmost care in describing the Products, without guaranteeing the total absence of material errors (typos, updates, etc.), which cannot engage its liability in the absence of gross negligence or willful misconduct.

2.2. Photos / rendering: Images are for illustrative purposes only (variations possible due to screens, batches, packaging).

2.3. Dietary supplements – warnings:

The Products may be dietary supplements intended to complement a varied and balanced diet and a healthy lifestyle. They are not medicines, do not replace medical treatment and do not claim to prevent, treat or cure any disease.

The Customer is advised to consult a healthcare professional in case of illness, ongoing treatment, pregnancy/breastfeeding, allergies, or any doubt about the suitability of a Product.

2.4. Allergens / leaflets: Essential information (composition, allergens, advice, precautions) appears on the Site and/or on the labeling. The Customer acknowledges that they must read this information before purchase and before consumption. The choice of Product is the Customer's responsibility.

ARTICLE 3 – AVAILABILITY

3.1. Offers are valid as long as they are shown on the Site and while stocks last.

3.2. If a product is unavailable after ordering, Suplemint will inform the Customer and offer one of the following options:

  • an equivalent product (in terms of quality/price), or
  • a refund of the unavailable product (and any related fees, if applicable).

3.3. Other than the refund, no compensation is due for unavailability, except as required by mandatory law.

ARTICLE 4 – PRICES

4.1. Prices are stated in euros, all taxes included, excluding delivery charges (added before order confirmation).

4.2. Suplemint may change its prices at any time. The price charged is the one shown at the time of order confirmation.

4.3. Promotions / codes: one promo code per order, not combinable, not retroactive, valid according to the conditions and dates stated.

ARTICLE 5 – SUBSCRIPTION (NO COMMITMENT)

5.1 – Definition

Suplemint offers a subscription plan (hereinafter the "Subscription") consisting of the automatic and periodic delivery of the Products selected by the Customer, according to the frequency indicated at the time of subscription.

5.2 – Duration – renewal

The Subscription has no minimum commitment period.

It is entered into for a duration corresponding to the chosen period (e.g. 4 weeks) and is automatically renewed at the end of each period, unless terminated by the Customer under the conditions of article 5.4.

5.3 – Price – recurring payment

The price of the Subscription (Products + delivery charges where applicable) is the price indicated at the time of subscription, and then at each renewal if the price has changed (the Customer will be informed before confirming the renewal under the conditions set out on the Site).

Payment is made automatically at each renewal via the payment method registered at the time of subscription (bank card, PayPal or any other method offered on the Site).

In case of payment failure, Suplemint may :

  • suspend shipment pending resolution ;
  • request a new payment method ;
  • and/or terminate the Subscription if the payment is not regularized within a reasonable timeframe.

5.4 – Termination by the Customer

The Customer may terminate the Subscription at any time from their customer area (or by contacting info@suplemint.com if access is not possible).

To avoid renewal and billing for the following period, termination must be made no later than 24 hours before the renewal date indicated in the customer area (or, failing that, 24 hours before the announced debit date).

Any period already billed remains due and is not refundable due to termination (without prejudice to the right of withdrawal applicable to the subscription, see Article 9, and to legal warranties).

5.5 – Suspension / termination by Suplemint (legitimate reasons)

Suplemint reserves the right to suspend or terminate the Subscription in the event of fraud, attempted fraud, unpaid amounts, repeated payment incidents, or breach of these Terms and Conditions, in compliance with applicable legal provisions.

ARTICLE 6 – ORDER

6.1. The Customer is responsible for the accuracy of the information provided (address, email, telephone). In case of an error, Suplemint cannot be held liable for a delay, an inability to deliver, or additional charges.

6.2. Order steps: cart → contact details → delivery → payment → acceptance of T&Cs → confirmation.

6.3. Order refusal: Suplemint may refuse an order for a legitimate reason (suspected fraud, prior dispute, an unusually large quantity incompatible with consumer purchases, etc.).

6.4. Confirmation: An order is considered accepted after confirmation by email. Suplemint reserves the right to request anti-fraud supporting documents (in compliance with data protection) and to cancel the order in the event of a serious anomaly.

ARTICLE 7 – PAYMENT

7.1. Payment is made via a secure module, by the methods offered on the Site (e.g. Visa/Mastercard/Amex, PayPal, Apple Pay, iDeal, Bancontact…).

7.2. The Customer warrants that they are authorized to use the payment method. Any fraud may result in cancellation, reporting and/or legal action.

ARTICLE 8 – DELIVERY

8.1. Delivery methods: home delivery or pickup point, according to the options displayed.

8.2. Timeframes: Estimated timeframes are communicated to the Customer. Except in specific cases, delivery occurs within the maximum legal period applicable to distance sales (in practice often 30 days unless otherwise agreed).

In case of delay, the Customer must contact Suplemint at info@suplemint.com so that a carrier investigation can be opened.

8.3. Transfer of risk: The risk of loss or damage passes to the Customer when the Customer or a third party designated by them takes physical possession of the Products.

8.4. Incorrect address / non-collection: In the event of an incorrect address or failure to collect at the pickup point, reshipment costs may be charged to the Customer. If the parcel is returned to Suplemint, Suplemint may refund the order excluding delivery costs (and excluding return/reshipment costs), unless otherwise agreed.

8.5. Proof of delivery: Delivery is deemed completed on the date of handover indicated by the carrier. The Customer may provide evidence to the contrary in case of any anomaly.

8.6. Receipt / reservations: If the parcel is visibly damaged, the Customer is advised to refuse it or to record clear reservations with the carrier, then to contact Suplemint with photos within 48 hours.

ARTICLE 9 – RIGHT OF WITHDRAWAL (DISTANCE SELLING)

9.1. Principle: The Customer has a period of 14 calendar days from receipt of the Products to notify their decision to withdraw, without giving any reason. FPS Economy

9.2. Important exception – Sealed products (hygiene/health):

In accordance with Belgian law, the right of withdrawal does not apply to sealed goods that cannot be returned for reasons of health protection or hygiene if they have been unsealed after delivery.

For food supplements: if the seal/foil is broken, no right of withdrawal applies to those units. actualitesdroitbelge.be

9.3. Procedures: To exercise the right of withdrawal, the Customer sends an unambiguous statement or the form in the annex, by:

9.4. Return of the Products: The Customer returns the Products within 14 days of notifying the withdrawal. The Products must be returned unopened, unsealed, unused, in their original condition, with any packaging/contents.

9.5. Return costs: Unless otherwise stated on the Site, return shipping costs are the responsibility of the Customer. CGSLB

9.6. Refund: Suplemint will refund the amounts paid (including standard delivery, excluding additional costs for premium delivery) without undue delay and at the latest within the legal time limits, with the possibility to defer the refund until receipt of the Products or proof of shipment.

ARTICLE 10 – LEGAL WARRANTIES (CONFORMITY)

10.1. The Customer benefits from the legal guarantee of conformity applicable to consumer goods (at least 2 years in the EU). ECC Belgium+1

10.2. In case of lack of conformity (non-conforming product, damaged on receipt, wrong reference…), the Customer contacts Suplemint at info@suplemint.com with evidence (photos, order number).

ARTICLE 11 – LIABILITY

11.1. Suplemint is not liable for non-performance attributable to the Customer, to a third party, or to an event of force majeure.

11.2. Suplemint is not liable for indirect damages (loss of opportunity, loss of business, etc.) to the extent permitted by law.

11.3. Limitation: To the extent permitted by law, and except in cases of gross negligence or intentional misconduct, Suplemint's liability is limited to the amount paid for the relevant order.

Important: this limitation does not apply where a mandatory rule prohibits it.

11.4. The Customer alone is responsible for complying with import and local compliance rules in their country of delivery when it is outside Belgium (where applicable).

ARTICLE 12 – INTELLECTUAL PROPERTY

All elements of the Website (trademarks, texts, visuals, logos, database, etc.) are protected. Any unauthorized reproduction or use is prohibited.

ARTICLE 13 – PERSONAL DATA

Data are processed in accordance with the GDPR and the privacy policy available on the website.

ARTICLE 15 – Complaints – Amicable settlement – Disputes

15.1. Complaints: info@suplemint.com (by providing the order number and supporting documents). The Customer agrees to cooperate in good faith.

15.2. European ODR platform: the European Online Dispute Resolution (ODR) platform has been closed since 20 July 2025. Consumer Redress in the EU

15.3. Applicable law / jurisdictions: The Terms and Conditions are governed by Belgian law. In the absence of an amicable agreement, the competent Belgian courts will have jurisdiction, without prejudice to the consumer's mandatory rights.

ARTICLE 16 – PARTIAL INVALIDITY

If a clause is declared void, the other clauses remain valid.

ANNEX – MODEL WITHDRAWAL FORM

To the attention of: Suplemint S.R.L., Chaussée de Louvain 431H, 1380 Lasne Belgium – info@suplemint.com

I hereby notify you of my withdrawal from the contract for the sale of the product(s) listed below:

  • Last name:
  • First name:
  • Address:
  • Order number:
  • Product(s) concerned:
  • Date of receipt:

Date:
Signature (if sent on paper):

  • Made in Belgium

    Originally from Lasne

  • Ambitious laboratory

    Pioneer of Thyroid Balance

  • Family business

    Adrien & Maïté Chassaing

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