General terms and conditions of sale

ARTICLE 1 – PURPOSE, FIELD OF APPLICATION, ACCEPTANCE

1.1. These General Terms and Conditions of Sale (hereinafter the "GTCS") govern any order of products (hereinafter "Product(s)") placed on the Website between Suplemint and any adult natural person (18 years of age or older), possessing legal capacity and acting solely for non-commercial purposes (hereinafter the "Customer").

1.2. The GTCS are accessible at any time on the Website via a "General Terms and Conditions of Sale" link. Confirmation of an order implies unconditional acceptance of the GTCS in force on the date of the order.

1.3. Suplemint may amend the GTCS at any time. The GTCS applicable are those accepted at the time of final confirmation of the order.

1.4. No derogation shall be valid without Suplemint's prior written consent.

ARTICLE 2 – PRODUCTS, INFORMATION, PRECAUTIONS FOR USE

2.1. Presentation: The Products offered are those shown on the Website, subject to available stock. Suplemint takes the greatest care in describing the Products, without guaranteeing the total absence of material errors (typographical errors, delays in updating, etc.), which cannot engage its liability except in cases of gross negligence or intentional wrongdoing.

2.2. Photos / appearance: Images are for illustrative purposes only (variations may occur due to screens, production batches, packaging).

2.3. Food supplements – warnings:

The Products may be food supplements intended to complement a varied and balanced diet and a healthy way of life. They are not medicines, do not replace medical treatment and do not claim to prevent, treat or cure any disease.

The Customer is advised to seek the opinion of a healthcare professional in case of a medical condition, ongoing treatment, pregnancy/breastfeeding, allergies, or any doubt about the suitability of a Product.

2.4. Allergens / notices: Essential information (composition, allergens, advice, precautions) appears on the Website and/or on the labelling. The Customer acknowledges that they must read this information before purchase and before consumption. The choice of Product is the Customer's responsibility.

ARTICLE 3 – AVAILABILITY

3.1. Offers are valid as long as they are visible on the Website and within the limits of available stock.

3.2. In case of unavailability after an order, Suplemint informs the Customer and offers the following options:

  • an equivalent Product (in terms of quality and price), or
  • a refund of the unavailable Product (and of the corresponding fees, where applicable).

3.3. Apart from the refund, no compensation is payable for unavailability, except as required by mandatory law.

ARTICLE 4 – PRICES

4.1. Prices are stated in euros, all taxes included, excluding delivery charges (added before order confirmation).

4.2. Suplemint may change its prices at any time. The price charged is the one displayed at the time the order is confirmed.

4.3. Promotions / codes: only one promotional code per order, cannot be combined, not retroactive, valid under the conditions and dates shown.

ARTICLE 5 – SUBSCRIPTION (NO COMMITMENT)

5.1 – Definition

Suplemint offers a subscription plan (hereinafter the "Subscription") consisting of the automatic and periodic delivery of the Products selected by the Customer, according to the frequency indicated at the time of subscription.

5.2 – Duration – renewal

The Subscription has no minimum commitment period.

It is entered into for a duration corresponding to the chosen period (e.g. 4 weeks) and is automatically renewed at the end of each period, unless terminated by the Customer under the conditions of article 5.4.

5.3 – Price – recurring payment

The price of the Subscription (Products + delivery charges if applicable) is that shown at the time of subscription, and then at each renewal if the price has changed (the Customer is informed before confirming the renewal under the conditions set out on the Site).

Payment is made automatically at each renewal via the payment method recorded at the time of subscription (bank card, PayPal or any other method offered on the Site).

In the event of payment failure, Suplemint may :

  • suspend shipment pending settlement ;
  • request a new payment method ;
  • and/or terminate the Subscription if settlement does not occur within a reasonable time.

5.4 – Termination by the Customer

The Customer may terminate the Subscription at any time from their customer area (or by contacting info@suplemint.com if access is impossible).

To avoid renewal and the billing of the next period, termination must occur no later than 24 hours before the renewal date shown in the customer area (or, failing that, 24 hours before the announced debit date).

Any period already billed remains payable and does not entitle the Customer to a refund in respect of the termination (without prejudice to the right of withdrawal applicable to the subscription, see Article 9, and to statutory warranties).

5.5 – Suspension / termination by Suplemint (legitimate reasons)

Suplemint reserves the right to suspend or terminate the Subscription in the case of fraud, attempted fraud, outstanding payment, repeated payment failures, or breach of these Terms and Conditions, in compliance with applicable legal provisions.

ARTICLE 6 – ORDER

6.1. The Customer is responsible for the accuracy of the information provided (address, email, telephone number). In case of error, Suplemint cannot be held responsible for a delay, an inability to deliver, or additional charges.

6.2. Order steps: cart → contact details → delivery → payment → acceptance of the General Terms and Conditions of Sale → confirmation.

6.3. Order refusal: Suplemint may refuse an order for a legitimate reason (suspected fraud, prior dispute, an abnormal quantity incompatible with a consumer purchase, etc.).

6.4. Confirmation: An order is deemed accepted after confirmation by email. Suplemint reserves the right to request anti-fraud supporting documents (in compliance with personal data protection) and to cancel it in the event of a serious irregularity.

ARTICLE 7 – PAYMENT

7.1. Le paiement s’effectue via module sécurisé, par les moyens proposés sur le Site (ex. Visa/Mastercard/Amex, PayPal, Apple Pay, iDeal, Bancontact…).

7.2. Le Client garantit être autorisé à utiliser le moyen de paiement. Toute fraude pourra donner lieu à annulation, signalement et/ou poursuites.

ARTICLE 8 – DELIVERY

8.1. Methods: home or collection point, according to the displayed options.

8.2. Timeframes: Estimated timeframes are provided to the Customer. Except in special cases, delivery takes place within the maximum legal period applicable to distance sales (in practice often 30 days unless otherwise agreed).

In case of delay, the Customer must contact Suplemint at info@suplemint.com so that an investigation with the carrier can be opened.

8.3. Transfer of risk: The risk of loss or damage passes to the Customer when the Customer or a third party designated by them takes physical possession of the Products.

8.4. Incorrect address / non-collection: In the event of an incorrect address or failure to collect at the collection point, reshipment charges may be invoiced to the Customer. If the parcel is returned to Suplemint, Suplemint may refund the order excluding delivery charges (and excluding return/reshipment charges), unless otherwise agreed.

8.5. Proof of delivery: Delivery is deemed to have been made on the date of handover indicated by the carrier. The Customer may provide evidence to the contrary in case of an anomaly.

8.6. Receipt / reservations: If the parcel is visibly damaged, the Customer is advised to refuse the parcel or to record clear reservations with the carrier, then to contact Suplemint with photos within 48 hours.

ARTICLE 9 – RIGHT OF WITHDRAWAL (DISTANCE SELLING)

9.1. Principle: The Customer has a period of 14 calendar days from receipt of the Products to notify their decision to withdraw, without giving a reason. FPS Economy

9.2. Important exception – Sealed goods (hygiene/health):

In accordance with Belgian law, the right of withdrawal does not apply to sealed goods that cannot be returned for reasons of health protection or hygiene if they have been unsealed after delivery.

For dietary supplements: if the foil/seal is broken, withdrawal does not apply to those units. actualitesdroitbelge.be

9.3. Procedure: To exercise the right of withdrawal, the Customer sends an unambiguous statement or the form in the annex, by :

  • By e-mail: info@suplemint.com
  • By post: Suplemint S.R.L., Chaussée de Louvain 431H, 1380 Lasne

9.4. Return of Products: The Customer returns the Products within 14 days following the notification of withdrawal. The Products must be returned unopened, with seals intact, unused, in their original condition, with any packaging and accessories.

9.5. Return costs: Unless otherwise stated on the Website, return shipping costs are borne by the Customer. CGSLB

9.6. Refund: Suplemint refunds the amounts paid (including standard delivery, excluding any extra charges for premium delivery) without undue delay and at the latest within the legal time limits, with the possibility of deferring the refund until the Products are recovered or proof of shipment is provided.

ARTICLE 10 – STATUTORY GUARANTEES (CONFORMITY)

10.1. The Customer benefits from the statutory guarantee of conformity applicable to consumer goods (at least 2 years in the EU). ECC Belgium+1

10.2. In the event of a lack of conformity (product not conforming, damaged on receipt, incorrect reference…), the Customer contacts Suplemint at info@suplemint.com with evidence (photos, order number).

ARTICLE 11 – LIABILITY

11.1. Suplemint is not liable for non-performance attributable to the Customer, to a third party, or to a force majeure event.

11.2. Suplemint is not liable for indirect damages (loss of opportunity, loss of business, etc.) to the extent permitted by law.

11.3. Limitation: To the extent permitted by law, and except in cases of gross negligence or intentional wrongdoing, Suplemint's liability is limited to the amount paid for the relevant order.

Important: this limitation does not apply where a mandatory rule prohibits it.

11.4. The Customer alone is responsible for complying with import rules and local conformity requirements in their country of delivery when it is outside Belgium (where applicable).

ARTICLE 12 – INTELLECTUAL PROPERTY

All elements of the Website (trademarks, texts, images, logos, databases, etc.) are protected. Any unauthorized reproduction or use is prohibited.

ARTICLE 13 – PERSONAL DATA

The data are processed in accordance with the GDPR and the privacy policy available on the website.

ARTICLE 15 – COMPLAINTS – AMICABLE SETTLEMENT – DISPUTES

15.1. Complaints: info@suplemint.com (indicating order number and relevant documents). The Customer undertakes to cooperate in good faith.

15.2. European ODR platform: the European online dispute resolution (ODR) platform has been closed since 20 July 2025. Consumer Redress in the EU

15.3. Applicable law / courts: The Terms and Conditions are governed by Belgian law. Failing an amicable agreement, the competent Belgian courts will be seized, without prejudice to the consumer's mandatory rights.

ARTICLE 16 – PARTIAL INVALIDITY

If a clause is declared void, the other clauses remain valid.

Appendix – Model withdrawal form

For the attention of: Suplemint S.R.L., Chaussée de Louvain 431H, 1380 Lasne Belgium – info@suplemint.com

I hereby notify you of my withdrawal from the contract concerning the sale of the product(s) listed below:

  • Last name:
  • First name:
  • Address:
  • Order number:
  • Product(s):
  • Date of receipt:

Date:
Signature (if sent on paper):

  • Made in Belgium

    Originally from Lasne

  • Ambitious laboratory

    Pioneer of thyroid balance

  • Family-owned company

    Adrien & Maïté Chassaing

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