Frequently Asked Questions

About Suplemint

Suplemint est elle une entreprise belge?

Oui! Nous sommes une entreprise Belge, basée à Lasne, mais pas seulement! La production de nos compléments est réalisée dans un de nos laboratoires R&D basé au Luxembourg, spécialisé dans la micronutrition et la médecine fonctionnelle, selon des normes européennes strictes. L’assemblage de nos produits lui est effectué en Belgique en partenariat avec un institut de personnes à mobilité réduite.

Comment nous contacter ?

Vous pouvez nous contacter par email via info@suplemint.com ou en remplissant le formulaire de contact https://www.suplemint.com/fr/contact.

Your S-BOX pill box

Why use a weekly pill organizer?

Suivre une cure de compléments alimentaires peut parfois devenir complexe. Qui n’a jamais oublié de prendre ses pilules ou ne s’est jamais demandé s’il les avait bien prises ? Facile à emporter, le pilulier Suplemint vous simplifie la vie en vous proposant un suivi complet de votre cure.

Comment préparer mon pilulier ?

An S-Box pill dispenser is offered with each cure. You just have to fill it with the number of supplements per day, noted on the sachet of each of the supplements included in your cure.

Where should I store my weekly pill organizer?

Où vous voulez ! Du fait de son design compact et moderne, la S-box se glisse partout. Dans un tiroir de votre cuisine, votre armoire à pharmacie ou même votre sac à main, c’est vous qui décidez. Pensez juste à le mettre à un endroit visible au quotidien, mais également au sec. En effet, de conception entièrement naturelle, le pilulier et vos compléments n’apprécient pas l’humidité.

Nos produits

What types of cures do you offer?

  • We currently offer 7 different cures:
  • Energy: to regain more energy & vitality
  • The Shield: to cultivate a strong immunity
  • Sleep Mode: to recover restful sleep
  • The Stork (for women): to ensure better fertility
  • Rabbit (for men): to enjoy an overflowing libido
  • Mama: to choose serene breastfeeding
  • Zenitude: to de-stress and enjoy a relaxed mind
  • Other cures are under development and will be launched very soon.

  • All our treatments can be ordered monthly (or by ordering several months at once) or as a monthly subscription. Discover all our cures on https://www.suplemint.com/fr/nos-cures/

Combien de temps dois-je prendre ma cure avant de sentir des résultats?

Bien que certains effets bénéfiques se fassent ressentir dès la première semaine, nos experts ont déterminé qu’il fallait au moins 3 mois de cure pour atteindre 100% d’efficacité.

Pour un résultat optimal, nous vous conseillons des cures de 6 mois ou plus afin de permettre à votre corps d’absorber pleinement toutes les vitamines et minéraux présents dans nos cures.

Nos produits sont-ils compatibles avec un traitement médical?

If you are taking other medications or undergoing medical treatment, we always recommend that you consult your doctor before starting a course of dietary supplements. You will find the complete composition as well as all the useful information for each cure on our website and on the back of the packaging.

Can I take your cures if I am pregnant or breastfeeding?

We have two cures specially designed to take care of you and your little one! If you are pregnant, we advise you to take only The Stork cure. The Stork cure can be taken from before birth, to increase fertility, but also up to and including the 7th month of pregnancy, since it includes all the necessary nutrients that your body and that of your baby need during the pregnancy period. . From the 8th month we advise against taking supplements except in agreement with your gynecologist.

If you are breastfeeding, we advise you to take only the Mama cure which will enrich and stimulate the production of breast milk while providing the vitamins necessary for your good recovery and reducing the risk of baby blues.

When should I take my supplements?

It all depends on the type of cure you are following. For example, the supplements in our Sleep Mode treatment should be taken before bedtime, while those in the Energy treatment should be taken in the morning. You will find all the information on how to take your cure on our site on the page of your cure or on the back of the product packaging as well as during the activation of your cure using the QR code that you will find on the card thank you card included in your package or via this link: 

General

How to “activate my cure” and what is it?

To activate your cure, scan the QR code that you will find on the thank you card in your package or via the following link: https://suplemint.typeform.com/activation. This activation will guide you through the steps of your cure , including expert advice on diet and health to get the most out of your cure.

Et si j'oublie de prendre une dose?

Don't worry, it's okay to forget to take a dose. Simply skip the missed dose and take it the next day at the appropriate time based on your specific treatment. specific. simply shift your calendar, and continue your cure normally (especially do not combine several doses)

Est-ce que je peux prendre d'autres compléments en plus de Suplemint?

You can but it is generally not necessary, our cures are already highly dosed.

If you want to combine this with other supplements there is usually no problem but we advise you to always discuss this with your doctor. We advise you to always consult the compositions in order to avoid accumulations of identical molecules in general, if your body does not need them, it will simply eliminate the surplus through the urine. However for certain molecules such as Selenium, vitamin A and vitamin D we advise you not to exceed the following daily intakes:

Vitamine A: 800 ug / jour 

Vitamin D: 3000 iu/day 

Selenium: 200 ug / jour

Allergies et types d’alimentation

Food allergies and types

All of our products are lactose and gluten free but all supplements are packaged in a facility that processes products that may contain wheat, soy, lactose, corn, egg, fish, shellfish, tree nuts, peanuts and gluten. Cross contamination can still occur.

Are your products vegan or vegetarian?

Our The Shield, Sleep Mode and Zenitude cures are vegetarian. Our Rabbit, The Stork, Mama and Energy cures contain omega 3 based on Epax fish oil. An oil from sustainable and eco-responsible fishing certified Friends Of the Sea. Our cures are not vegan.

Combien de temps dois-je prendre la cure pour un « traitement » complet?

Although some of the effects of the cure are felt within the first week of taking our supplements, our experts have determined that it takes 3 months of cure to reach 100% effectiveness. For optimal results, we recommend cures of 6 months or more to allow your body to fully absorb all the vitamins and minerals present in our cures.

Est-il nécessaire de consulter un médecin avant de commander?

Unless you have a medical contraindication, there is no specific need to contact a doctor before taking supplements.

However, in case of doubt or in case of a known pathology, we recommend to always consult a doctor who knows your needs and your medical profile.

Is it possible to take several cures at the same time?

Yes, you can combine several cures! Some combinations like The Shield and Sleep Mode, Energy and The Shield, Energy and Rabbit, are even recommended by our experts. However, be careful if you are pregnant, in this case we recommend that you only take THE STORK treatment.

Qualité et hygiène

Where and how are your products made?

Our food supplements are produced in our R&D laboratory in Luxembourg, specialized in micronutrition and functional medicine. Our experts carefully research and select the highest quality raw materials on the market, favoring those from sustainable agriculture and fair trade. All raw materials are subject to toxicological and microbiological analyzes (via the PRIMORIS and PHYTOCONTROL laboratories). 50% of the encapsulation of our capsules is carried out within our own laboratory for the rest we subcontract to Belgian, French and Luxembourg manufacturers known in Europe, to certify GMP, each for its specialty (capsules, tablets, "pearls ", etc.). Our packaging is assembled in Belgium in an institute for people with reduced mobility and is 100% biodegradable.

L'emballage est-il recyclable?

Yes, all our packaging products are recyclable, biodegradable and industrially compostable. Our S-Box is entirely made from biobased and biodegradable materials. You will also find a small mint seed on the back in the center that you can plant at home!

Comment choisissez-vous vos ingrédients?

Our ingredients are chosen based on two main criteria. Efficiency and naturalness.

All our formulas are developed according to the latest scientific knowledge in collaboration with our co-founder Dr. Stéphane Résimont (specialist in the field of functional medicine) and our scientific team of experts made up of several doctors, nutri-therapists and biologist pharmacists. All information about our team can be found here https://www.suplemint.com/fr/pourquoi-nous/. We always favor high quality ingredients and those from sustainable agriculture and fair trade. We can guarantee the quality and safety of our products.

By whom are the products developed?

Nous travaillons avec toute une équipe d’experts médicaux composée de plusieurs médecins, nutri-thérapeutes et pharmaciens-biologistes sous la tutelle du Dr. Stéphane Résimont (spécialiste de la médecine fonctionnelle et nutritionnelle). Pour chaque cure, ils recherchent les meilleurs ingrédients, déterminent le juste dosage et garantissent la meilleure qualité, sécurité et efficacité de nos produits. Toutes les informations sur notre équipe peuvent être trouvées ici https://www.suplemint.com/fr/pourquoi-nous/.

Paiements

What payment methods do you accept?

The payment methods listed below are currently available on our website. We will launch more in the near future.

  • Apple Pay
  • Credit card
  • Paypal
  • Bancontact
  • Ideal

How do I use my promotional code?

Before making a purchase, add all the items you wish to purchase to your cart and proceed to the checkout page. You can then enter the promo code here:

If the promotional code does not work, it may be because it has already been used once or has expired. (offers usually have a limited time).

If you think your code is valid and meets the criteria to apply, contact us at info@suplemint.com and we will be happy to help you.

Orders and Shipping

In which countries do you deliver?

Nous expédions actuellement en Belgique, en France, aux Pays-Bas et au Luxembourg. Nous allons lancer plus de pays très bientôt.

How to check the status of my order?

Once you have placed an order and your payment method has been approved, you will receive an order confirmation email. You will be informed by e-mail of all the stages of the sending of your parcel, when the parcel is sent, when it is on the way and when it has arrived.

Ma commande est en retard

You will receive email updates on the status of your orders for each stage of shipment your package has tracked. Occasionally carriers may encounter issues during delivery which may cause delays. In the tracking emails for your package, you will find a tracking code with which you can consult, on the carrier's website, where it is. If your package is delayed for more than 5 days, please contact us at info@suplemint and we will help resolve this issue.

Where can I find my order history?

Lorsque vous vous connecterez à notre site Web, vous pouvez trouver l’historique de vos commandes dans le menu de gauche où figure vos commandes précédentes.

Où puis-je obtenir ma facture de commande?

Pour obtenir une facture correspondant à une commande Suplemint, nous vous prions de nous contacter à info@suplemint.com

Puis-je annuler ma commande?

Oui, il est toujours possible d’annuler votre commande tant que le colis n’a pas été expédié. Après il n’est malheureusement plus possible de le faire. (Une fois votre commande reçue, vous pouvez la renvoyer dans les 14 jours pour obtenir un remboursement. Veuillez consulter nos conditions de ventes pour toutes informations concernant cette thématique.https://www.suplemint.com/conditions-generales-de-vente/.) Tenez compte du fait que les commandes passées avant 11h seront expédiées le jour même. Les commandes passées après 11h seront expédiées le lendemain. Veuillez nous contacter dès que possible si vous décidez d’annuler votre commande à info@suplemint.com et nous nous ferons un plaisir de vous aider.

Can I modify my order?

Your order can only be modified before the parcel is dispatched for delivery. If you wish to modify your order please contact us as soon as possible via info@suplemint.com and we will do what is necessary to adapt your order. Take into account that orders placed before 11 a.m. will be dispatched the same day. Orders placed after 11 a.m. will be dispatched the following day. For more information, please see our terms and conditions here https://www.suplemint.com/fr/conditions-generales-de-vente/.

J'ai reçu le mauvais produit ou le produit endommagé

We are sorry for this setback. We make every effort to guarantee a quality service but we include craftsmanship and a human touch in several phases of our production process and this can unfortunately lead to small errors. However, we will be more than happy to assist you and resolve any issues. Simply contact us at info@suplemint.com

Can I change the delivery address of my order?

You can only change the delivery address before the package is dispatched for delivery. If you wish to change your address please contact us as soon as possible via info@suplemint.com and we will do what is necessary to adapt your delivery address. Take into account that orders placed before 11 a.m. will be dispatched the same day. Orders placed after 11 a.m. will be dispatched the following day. For more information, please see our terms and conditions here https://www.suplemint.com/fr/conditions-generales-de-vente/.

Can I exchange my order for another cure?

Yes, it is possible to return your order. The package must be returned to us at your expense within 14 days of receipt from you, unopened and in its original packaging. If you wish to exchange your products, do not hesitate to send us an email at info@suplemint.com.

Nos patients

Axel V.

8 avis . 5 photos

So happy with my energy treatment, I feel re-boosted! The pill box is at the top, very fun to use, easily transportable if you travel! Bravo

Thomas B.

3 avis

I chose the Energy cure and I already feel the beneficial effects on fatigue, it's great! The vitamins arrive in a super packaging super well packaged. The explanations are clear, I recommend!

Kim D.

1 review. 1 photos

Best cure found to find a little pep! Mom of two children, job… in short, like many people, I felt quite tired. Thanks to my energy cure I had a real boost! I also highlight the design of my little pill box that I love! And thank you for the little surprise slipped in Very ingenious. I am won over by the product as a whole. Bravo !

King L.

4 avis . 3 photos

Super happy with my energy purchase! The supplements are presented in an original box, pre-dosed per day. Very convenient. What reassures me is that there are several supplements per day instead of 1 tablet as so often. At least that way I'll have everything I need. Looking forward to the months to come!

Tiena N.

15 reviews. 7 photos

I had trouble falling asleep and staying asleep for as long as I can remember. I know what triggers my insomnia, but it's hard to stick to good habits every day. The SLEEP cure by Suplemint has been a big help in making sure I have the necessary hours of rest each night, even though I may have had that coffee at 3 p.m. despite my better knowledge. I love that these are high-dose, qualitative ingredients that actually have an impact – not like many other pseudo/placebo solutions on the market. I'm also happy that it's a natural solution, and that I don't use drugs to sleep well! I highly recommend !