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Conditions générales de vente
La société Suplemint S.R.L. est une société à responsabilité limitée de droit Belge au capital social de (10000) euros, dont le siège social est situé sis 36, Chemin des Ornois – 1380 Lasne – Belgique, immatriculée au Registre des Sociétés du Braband Wallon sous le numéro 0757794781, et dont le numéro de T.V.A. intracommunautaire est BE 0757.794.781 (ci-après « Suplemint »).
ARTICLE 1 – DISPOSITIONS GENERALES
These General Terms and Conditions of Sale (hereinafter the "GTC") are intended to determine the terms and conditions applicable to any order (hereinafter the "Order(s) ") placed on the “suplemint.com” website (hereinafter the “Site”) between Suplemint and all adults (over the age of eighteen (18)), having full legal capacity and acting for their personal needs as consumers (hereinafter the "Client(s) ").
The T&Cs are made available to the Customer and can be directly consulted on the home page of the Site under the “General Terms and Conditions” tab.
Any Order placed on the Site implies the Customer's acceptance of these GCS. As a result, the Customer accepts without reservation that these GCS are applicable to him in their entirety and take precedence over any clause contained in any document or conditions of the Customer or third parties, and constitute the entirety of the contractual relations between the parties.
The T&Cs may be modified by Suplemint at any time. In the event of modification of the GCS, the applicable version of the GCS is that appearing on the Site and having been accepted by the Customer at the time of the final validation of the Order.
Derogation from these T&Cs can only be made by written agreement, signed by the parties.
ARTICLE 2 – THE PRODUCTS
2.1 – Presentation of the Products:
The products offered for sale are those described on the Site (hereinafter the "Products "). Suplemint takes the greatest care in the description and presentation of the Products on the Site in order to best satisfy the information of each Customer.
For technical reasons (photographic and/or computer), the actual rendering of the Products may sometimes differ from that of the photos on the Site. In case of doubt, or in order to obtain any additional information, it is possible to contact Suplemint by e-mail at the following address: info@suplemint.com.
2.2 – Product Compliance:
Certain Products offered for sale on the Site constitute food supplements having a nutritional and/or physiological effect, alone and/or in combination, and intended to be used in addition to a normal diet. These Products can in no way replace a varied and balanced diet.
These Products are not intended to replace medical treatment or to prevent or cure disease. It is recalled that the Customer is required to consult a doctor to obtain a professional opinion for any proven or suspected health problem, and/or to determine the suitability of a Product with a potential proven or suspected health problem.
The main characteristics and specific compositions of the Products are those presented on the Site and on the packaging of each Product. The Customer is required to read it carefully before placing any order. In particular, the Customer is required to be aware of any allergens present in certain Products.
The choice and purchase of a Product is the sole responsibility of the Customer.
2.3 – Product Availability:
The Product offers are valid, in the absence of any indication of a specific duration, as long as the Products are visible on the Site and within the limits of available stocks.
Any Order is concluded subject to the actual availability of the Products.
In the event of unavailability of the Product, Suplemint immediately informs the Customer and may offer him a Product of equivalent quality and price or, failing that, a refund of the amount of the Order made.
When an Order concerns several Products, the available Products will be delivered to the Customer.
Apart from the reimbursement of the price of an unavailable Product, Suplemint is not bound to any compensation vis-à-vis the Customer.
ARTICLE 3 – PRICE
3.1 – Sale price:
The prices of the Products displayed on the Site are indicated in euros, and are understood to include all taxes (TTC).
The cost of delivery of the Products is not included in the price, and is invoiced in addition to the Customer. Its amount is specified to him prior to the final validation of the Order, then indicated specifically on the Order summary.
Suplemint may at any time modify the price of the Products offered on the Site. The Products are invoiced on the basis of the prices indicated on the Site at the time of confirmation of the Order.
3.2 – Promotions :
Suplemint may offer promotional and/or reduction codes to be entered during the Order process. The promotional and/or reduction code is valid until its expiry date and according to the conditions indicated in the offer presented on the Site.
The Customer can only use one promotional code per Order. The promotional code is non-cumulative and can only be used once per Order. It is not retroactive and can no longer be applied once the Order has been placed and validated by the Customer.
ARTICLE 4 – SUBSCRIPTION
Suplemint offers the possibility of taking out a subscription, consisting of the periodic delivery of Products (hereinafter the "Subscription ").
The Subscription is taken out by the Customer via the Site, and is for an initial period of four (4) weeks. It is tacitly renewed for successive periods of four (4) weeks. Subscription is non-binding.
The initial payment is made in accordance with article three (3) of these GCS. Upon renewal, payment is made every four (4) weeks, and is made by direct debit via a SEPA direct debit mandate accompanied by a mandatory RIB.
Suplemint reserves the right to terminate the subscription as of right, without notice or prior formal notice in the event of violation of the applicable laws and regulations by the Customer.
In the event of a breach by the Customer of one of the provisions of these GCS, Suplemint may give notice to the said Customer, by any means, to remedy this breach within fourteen (14) calendar days.
If, at the end of this period, the breach persists, Suplemint may automatically terminate the Subscription, by any means, without prejudice to any damages that Suplemint may claim. Termination will take effect upon receipt of said notification by any means.
It is specified that in the absence of effective payment of the Subscription by the Customer, the Products covered by the Subscription will not be delivered to the Customer in accordance with these GCS.
The Customer has the possibility of terminating the Subscription via his personal space made available to him on the Site, at the latest one (1) day before the end of the current Subscription period.
ARTICLE 5 – ORDER PROCESS
5.1 – General
The Customer is solely responsible for the accuracy of the information he provides in any Order. Suplemint cannot be held liable for any damage (direct or indirect) relating to the communication by the Customer of incorrect or incomplete information when placing an Order.
5.2 – Order conclusion process
The Customer can browse the Site and learn about the various Products offered for sale without obligation to purchase.
The Customer chooses and selects the product(s) he wishes to purchase, as well as the desired quantity, by clicking on "Add to basket", and by consulting beforehand the descriptive sheet of the Products concerned and verifying that they agree.
Once his selection has been made, he can continue his selection by clicking on "Continue", view a complete summary of his Order by clicking on "View basket", or finalize his order by clicking on "Order".
The Products available on the Site are offered for sale (i) through a single payment, or (ii) through the subscription to a Subscription.
The opening of an account by the Customer is mandatory for the registration and processing of any Order. The Customer can thus create an account (i) either by clicking on the “My Account” icon and providing the necessary information, (ii) or after selecting the Products when confirming the Order.
The Customer accesses the summary of the Order, and must then decide on the mode of delivery, the means of payment, and indicate his contact details (surnames, first names, delivery and billing addresses, e-mail address and telephone number).
The Customer then proceeds to the final confirmation of the Order, which occurs by reading and ticking the acceptance box of these GTC, by clicking on “Order” or “Subscribe” and by proceeding to payment.
Until the validation of the Order, the Customer has the possibility of modifying or canceling it. Validation by the Customer via payment for the Order means that the Order is firm and final, unless otherwise provided below.
5.3 – Refusal to validate an Order:
Suplemint reserves the right to refuse any Order for legitimate reasons, such as an abnormally high number of Products ordered with regard to the Customer's status as a consumer, if there is a dispute between the Customer and Suplemint concerning the payment of a Prior Order, and/or in the event of an abnormal Order or placed in bad faith.
ARTICLE 6 – PAYMENT
When validating the Order, the Customer guarantees to Suplemint that he is the holder of the means of payment used. Otherwise, the Customer guarantees to hold the authorization of the holder of the means of payment used.
The payment of any order is made by credit card (Visa / Mastercard / American Express) or by PayPal, Apple Pay, iDeal, Bancontact, and this through a secure payment module integrated on the Site.
ARTICLE 7 – DELIVERY
7.1 Delivery methods and times
Suplemint offers two delivery methods at the Customer's choice:
A “home” delivery; Or
A “relay point” delivery.
Whatever the delivery method chosen by the Customer, the delivery time is between two (2) and fifteen (15) working days from the final validation of the Order. The Customer will receive a notification by email as soon as the Order is dispatched with a tracking number allowing him to follow his package.
Any delay in delivery must be reported in writing as soon as possible by the Customer to Suplemint, who will carry out an investigation with the carriers concerned. Suplemint undertakes to react within a reasonable time to remedy this. Failing this, the Customer shall have the option of canceling his Order if delivery thereof has not taken place no later than thirty (30) days after the delivery date initially indicated to the Customer and subject to a delay not resulting either from the Customer's fault or from a case of force majeure.
For reasons of availability, Suplemint may exceptionally decide to deliver an Order in installments to the Customer, without the Customer having to bear additional delivery costs.
The Product(s) become the property of the Customer when the Customer, or a third party designated by him, takes physical possession of the Product(s), and subject to full payment of their price.
7.2 – Failure to deliver or collect Products:
Suplemint cannot under any circumstances be held responsible for errors made by the Customer in the wording of the delivery address, and for potential delays or impossibilities in delivery of the Products inherent to this error.
Similarly, Suplemint cannot under any circumstances be held responsible for the Customer's failure to collect the Products delivered to the relay point selected by the Customer.
Each delivery is deemed to have been made as soon as the carrier makes the Products available to the Customer or to a third party designated by him, materialized by the control system used by the carrier. Unless proven otherwise, no dispute relating to the delivery itself will be possible if the package appears to have been delivered, the carrier's computer system being authentic.
7.3 – Receipt of delivery:
Whatever the delivery method, the Customer undertakes to check the apparent condition of the Products delivered and the conformity of the quantity of Product(s) delivered with the Order.
If the Customer notices that the apparent condition of the package has deteriorated, he must immediately refuse the package to the carrier. If the Customer notices an anomaly upon receipt of his Order and the Product(s) ordered turn out to be damaged or broken, he must expressly contact Suplemint by e-mail. email to info@suplemint.com
ARTICLE 8 – RIGHT OF WITHDRAWAL
8.1 – Conditions and deadline for exercising the right of withdrawal:
In accordance with the applicable provisions, the Customer who has placed an Order on the Site has a withdrawal period of fourteen (14) calendar days from the effective receipt of the Product(s) ordered to exercise his right of withdrawal from Suplemint, without having to justify a reason or pay a penalty.
In the event that several Products are ordered by the Customer by means of a single Order, but these Products are delivered separately, the withdrawal period expires fourteen (14) calendar days after the day on which the Customer takes physical possession of the last Product. from his Order.
8.2 – Procedure for exercising the right of withdrawal:
In order to exercise his right of withdrawal and register his request for the return of an Order, the Customer may in particular use the Standard Form of Withdrawal available in the appendix to these GCS (can also be downloaded here) or any other declaration as soon as it is unambiguous, and send it within the time limit to the following address:
By post: Suplemint S.R.L
36, Chemin des Ornois – 1380 Lasne
Belgium
By email: info@suplemint.com
Upon receipt of the Customer's decision to withdraw, Suplemint will immediately communicate an acknowledgment of receipt by email.
Following the Customer's communication of its decision to withdraw, the Customer must return the Product(s) concerned to Suplemint, without undue delay and at the latest within fourteen (14) calendar days following the communication by the Customer of his decision to withdraw. In the absence of the return of the Product(s) within fourteen (14) calendar days following the communication by the Customer of his decision to withdraw, no refund can be made.
Due to the specific nature of the Products offered for sale on the Site by Suplemint, the Products must be returned complete (order form, accessories, etc.) in their original packaging, so that the right of withdrawal can be exercised. exercise. Products that have been partially or totally consumed, damaged (crack, breakage, torn and illegible label, etc.), damaged, opened or soiled packaging, such that they are no longer available for sale and/or consumption, will not be taken back.
If the Product cannot be taken back, the return will be refused and the Customer may, if he wishes, recover the goods covered by his Order subject to a new payment of the delivery costs.
In addition to the foregoing, the Customer's liability will only be sought with regard to the depreciation of the Product(s) resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of the/ some products).
8.3 – Reimbursement following the exercise of the right of withdrawal:
Suplemint undertakes to reimburse the Customer for all sums paid, including delivery costs (with the exception of additional delivery costs arising from the fact that the Customer has chosen, where applicable, a delivery method other than the less expensive standard delivery method offered by Suplemint).
Unless expressly agreed by the Customer for another means of reimbursement, the reimbursement of the Product(s) is made according to the original method of payment used by the Customer as soon as possible. This reimbursement will not incur any costs for the Customer.
Reimbursement of all sums paid may however be deferred until effective recovery of the returned Product(s) or until the Customer has provided proof of shipment of the Product(s). ).
ARTICLE 9 – INTELLECTUAL PROPERTY
All the elements appearing on the Site are and remain the exclusive property of Suplemint or of the holders of the said rights having granted a right of exploitation to Suplemint.
The fact that a Customer can use the Site does not imply any transfer or authorization to operate or use any of the elements making up the Site.
Any reproduction, modification, distortion, representation, total or partial exploitation of the Site and/or one or more of its elements, by any process whatsoever and on any medium whatsoever, is strictly prohibited under penalty of legal proceedings. , except with the prior written authorization of Suplemint and/or its partners.
Any simple or hypertext link is strictly prohibited without the written consent of Suplemint. It must be withdrawn upon simple written request from Suplemint.
ARTICLE 10 – FORCE MAJEURE
In the event of the occurrence of a case of force majeure, in the sense usually understood by the case law of the courts, Suplemint cannot be held responsible for a breach of one of its contractual obligations.
In such a case, Suplemint will inform the Customer as soon as possible, indicating in particular a brief description of the event presenting the characteristics of force majeure, an estimate of its duration, as well as the normally foreseeable consequences of force majeure on execution of these T&Cs.
Beyond a period of two (2) months of interruption due to force majeure, Suplemint may not honor the Order, it being up to Suplemint to reimburse the Customer if necessary.
ARTICLE 11 – LIABILITY
Suplemint cannot be held liable in all cases where non-performance of its obligations is due to a third party, the Customer or in the event of the occurrence of an event of force majeure in accordance with article 10 of the these T&Cs.
Suplemint cannot be held liable for any inconvenience or damage inherent in the use of the Internet network, in particular a break in service, the occurrence of bugs, an external intrusion or the presence of a computer virus.
Suplemint cannot under any circumstances be held liable for consequential damages suffered by the Customer which may arise from the fact of or during the execution of these GCS.
It is the Customer's responsibility to verify the adequacy between the Product(s) subject of the Order and the legislative and regulatory provisions in force in the country of receipt. Under no circumstances can Suplemint be held responsible for non-compliance with the laws and regulations in force in the receiving country.
In any case, if Suplemint's liability were to be retained for damage suffered by the Customer, it will be irrevocably limited to the amount of the Order paid by the Customer.
ARTICLE 12 – PERSONAL DATA
The personal data of Customers is collected by Suplemint when placing an Order on the Site, in order to ensure the processing of the Order as well as the management of the Customer relationship.
Suplemint complies with the applicable regulations on the protection of personal data, and in particular with the provisions of Regulation (EU) n°2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons with regard to the processing of personal data, and endeavor to treat personal data diligently and confidentially.
The use of Customers' personal data by Suplemint is detailed in the "personal data protection policy".
ARTICLE 13 – NON-WAIVER
The fact that one of the parties to these GCS has not demanded the application of any clause, permanently or temporarily, can in no way be considered as a waiver of the rights of this party arising from the said clause. .
ARTICLE 14 – PARTIAL NULLITY
The provisions that form these T&Cs are not indivisible. Consequently, if one or more provisions of these T&Cs is (are) held to be invalid pursuant to a law, regulation or following a court decision passed in force of res judicata, the other provisions will continue to develop their normal effects.
ARTICLE 15 – APPLICABLE LAW AND COMPETENT JURISDICTION
These T&Cs are subject to Belgian law.
The French version of these T&Cs is authentic, and any translation of these T&Cs is for informational purposes only.
In the event of any dispute that may arise regarding the validity, execution or interpretation of these GCS, the use of the Site or the execution of an Order, the Customer undertakes to cooperate good faith with Suplemint, in order to find an amicable solution, by e-mail to the address: info@suplemint.com.
In the absence of an amicable solution, the dispute will be submitted to the competent Belgian court.
WITHDRAWAL FORM – SUPLEMINT
In order to exercise your right of withdrawal in accordance with the Suplemint General Conditions of Sale, we thank you for completing and returning this form, as follows:
By post: Suplemint S.R.L
36, Chemin des Ornois – 1380 Lasne
Belgium
By email: info@suplemint.com
NAME (*) ……………………………………………………………………………………….
FIRST NAME (*) ……………………………………………………………………………………….
ADDRESS (*) ……………………………………………………………………………………….
ORDER NUMBER (*) ……………………………………………………………………………………….
Notifies, by this form, its desire to withdraw from the contract relating to the sale of products concluded with Suplemint.
DATE AND SIGNATURE (*)
(*) Required fields.